Damage Management Policy
At AirTicketo, we aim to provide a smooth car rental experience. This Damage Management Policy outlines how vehicle damage is assessed, reported, and managed when you rent a car through AirTicketo.
AirTicketo acts as an independent third-party booking platform and does not own or operate vehicles. However, we support fair damage assessment and transparent communication between renters and providers. If your vehicle gets damaged after renting, you may have to pay a specific fee. Read this detailed policy for a better understanding.
Types of Damages
There are different types of damages, and you will be charged accordingly.
Light Damage - Any minor damage is considered “Light Damage.” This can be dents, minor scratches, damage to the vehicle accessories or keys, etc.
Tyre Replacement - The damage to the tyres that requires changing them comes under this category.
Total Loss -This can be the situation where the vehicle is damaged to the extent that it can’t be repaired.
Serious Damage - Apart from these 3 types, other losses are considered serious damage.
Pre-Rental Vehicle Inspection
Before you get the rental car from the service provider-
- A joint inspection is conducted with the car rental provider.
- Photos are taken to identify any pre-existing damage.
- You must sign off on the condition report before taking the vehicle.
Tip: We recommend that you take photos or videos of the vehicle upon pick-up.
During your Rental Period
- During the rental period, you are responsible for the vehicle's condition.
- In the case of any damage or accident, get in touch with the rental provider immediately.
- For handling the situation, follow the instructions of the rental provider.
Damage Detection Upon Vehicle Return
- When you return the vehicle, the examination is conducted in front of you.
- If any damage is found, it will be sent to you as an invoice.
- You will get the complete damage report and the estimated repair cost.
- You will also have to sign the vehicle’s return form to accept the damage.
If we find there is significant damage or a total loss, we will examine the vehicle. We will send you images of the damage that has occurred to the vehicle. You will also receive the assessment of the total repair cost that you need to pay.
Charges & Payments
Charges for damage may include:
- Estimated repair costs
- Administrative fees (if applicable)
- Vehicle downtime/loss of use fees
Disputes and Appeals
For any queries regarding the identified damage or the repair charge, get in touch with us at XXXXX. We will escalate the issue to ensure fair treatment.
Recommendations to Avoid Damage Issues
Here are some tips to avoid damage issues.
- Always inspect the vehicle carefully at pickup and return.
- Park in safe, legal areas.
- Drive responsibly and observe local laws.